In a world where pets are increasingly considered family members, effective communication between veterinarians and pet owners has never been more crucial. A recent podcast, Why Do Pets Matter hosted by Debra Hamilton, featuring industry expert Dr. Peter Weinstein...
By Debra Hamilton, JD-Conflict Consultant Veterinary care thrives on collaboration, drawing strength from a united team effort. Traditionally, veterinary practices have operated within their spheres, with decisions sometimes made without the full engagement of staff,...
I’ve been preparing for my upcoming talks at AVMA Convention 2024. I wanted to share some key points from my talks on defensiveness and how it impacts communication and de-escalations. The ability to create observational awareness of yourself and others when...
In 2015, I published a book highlighting how mediation would help people in conflict over animals. It is now 2024, and the premise of my book still resonates with people in conflict over animals. I still believe mediation is the best way to start a discussion...
This blog is part of the MAAP Community Call vlog you can watch that MAAP call replay below: As we all know, disaster is one of the 10 D’s* that we prepare for when making our MAAP plan. Failing to plan for any of the other 9 D’s can also be a disaster. What is a...
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